Terms and Conditions for Sam’s Pawty Packs
Last Updated: 28 May 2025
Welcome to Sam’s Pawty Packs (“we,” “us,” “our”). By accessing or using our website www.samspawtypacks.co.za and purchasing our products and services—including pre-made and custom pet party packs, treat bags, and accessories—you agree to comply with and be bound by the following Terms and Conditions (“Terms”). Please read them carefully.
1. Acceptance of Terms
By using our website and placing an order, you confirm that you have read, understood, and agree to these Terms. If you do not agree with any part, please do not use our website or services.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to place an order. We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion.
3. Our Products
Sam’s Pawty Packs offers both pre-made and custom-made pet party products. While we do our best to accurately represent our products, colors and packaging may vary slightly due to lighting, screen differences, and supply variations.
4. Ordering Process
- How to Order: Orders can be placed through our website by selecting items and completing the checkout process.
- Order Confirmation: Once your order is placed, you’ll receive an email confirming your order details.
- Order Changes/Cancellations: Orders may be modified or canceled within 24 hours of placement. After this window, custom production may begin and changes may not be possible.
5. Pricing and Payment
- Prices: All prices are listed in South African Rand (ZAR) and are inclusive of VAT unless otherwise stated. Prices are subject to change without notice.
- Payment: Full payment is required at checkout. We accept credit/debit cards and other payment options as listed at checkout.
6. Shipping and Delivery
- Shipping: We currently ship only within South Africa. Delivery times and costs are based on your selected shipping method and location.
- Delays: We are not responsible for delays caused by couriers, public holidays, or natural disruptions.
7. Returns and Refunds
- Custom Orders: Because custom party packs are made to order, they are not returnable unless defective or incorrect.
- Damaged or Incorrect Items: If your order arrives damaged or incorrect, notify us within 7 days with photos and a description. We’ll replace the item or issue a refund at our discretion.
- Non-Custom Products: Eligible for return within 14 days of receipt. Products must be unused and in original condition and packaging.
8. Intellectual Property
- Your Content: If you submit custom names, images, or designs, you confirm you have the rights or permission to use them. We use these assets only to fulfill your order.
- Our Content: All content on this website (text, logos, photos, etc.) is owned by or licensed to Sam’s Pawty Packs. Reuse without permission is not allowed.
9. Customer Responsibilities
- Appropriate Content: You may not upload or submit any content that is unlawful, offensive, or infringes on third-party rights.
- Accurate Info: You are responsible for ensuring your order and delivery details are correct. We are not liable for failed deliveries due to incorrect information.
10. Limitation of Liability
- Products: Sam’s Pawty Packs is not responsible for any indirect or consequential damages. Our total liability will not exceed the purchase price of the product.
- Website: We do not guarantee uninterrupted access to our website and are not responsible for technical issues, outages, or data loss.
11. Privacy and Data Protection
We respect your privacy. Please review our [Privacy Policy] for details on how your information is collected, used, and protected.
12. Changes to Terms
We may update these Terms from time to time. Updates are effective immediately upon posting. Continued use of the site after changes constitutes acceptance of the new Terms.
13. Governing Law
These Terms are governed by South African law. Any disputes shall be resolved in the courts of South Africa.
14. Contact Us
If you have any questions, feel free to reach out:
📧 Email: samspawtypacks@gmail.com
📞 Phone: +27 63 325 9332
🌐 Website: https://samspawtypacks.co.za